Refund policy

• co.uk offers a 14 days return policy (from the date of receipt) for products that are not opened or used and have a manufacturing fault. We will give you the  refund in store credit/voucher only. We do not offer free returns at this time and customers are responsible for all return shipping cost. For proper processing your return package, please make sure to have your Return Authorization Number (RAN number) visible on the outside of the shipping package (see below for return procedures).
• We will reserve the right to request for pictures, in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
• We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier plus a 20% admin fee.
• We will be fully responsible for direct manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
• Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.
• IMPORTANT, please note: 
  DUE TO HEALTH RESTRICTIONS AND SANITARY REASONS, WE DO NOT RESELL SWIMSUITS, INTIMATE/ INTIMATE APPAREL, CERTAIN COSTUMES, HOSIERY AND LINGERIE ITEMS. THESE ITEMS WILL BE FINAL SALE (NO RETURN, NO EXCHANGES, ALL SALES ARE FINAL). 
  IN ADDITION, ALL SALES ARE FINAL FOR THE FOLLOWING ITEMS:
  
  
  • SALE ITEMS
  • SPECIAL PRICE/DISCOUNTED PRICE ITEMS
  • COSTUMES
  • CLEARANCE ITEMS
  • ACCESSORIES
  • ANY ITEMS PRICED AT £9.99 AND UNDER.

Return Procedure

Before returning the package back to us for any reason, please request for a Return Authorization Number (RAN) number by signing into your online account click here. Once you have submitted your return form online, please allow 48 business hours for us to confirm the RAN number to you via email. In the email please include 1/ order number 2/ items requesting to be returned and 3/ reason for return. When you have received your RAN number, please write the number visibly on the outside of the shipping package.

Return Disclaimer

All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender. We will reserve the right to impose a restock fee of 15% through 25% in certain situations where applicable. Our return department will have sole discretion and have final decisions on returns.